FAQ

This section provides answers to frequently asked questions from visitors to your future site. Using this section will reduce the burden on operators and increase the satisfaction of your customers.

Service questions

What are some places to visit and sights to see in Murmansk that you would recommend?

There are several places to visit and sights to see in Murmansk that I would recommend:
Shopping malls with cinemas: "Murmansk Mall" and "Severnaya Nagornaya", where you can catch a movie and do some shopping.
Restaurants: "Tsarskaya Okhota", "Tundra", and "Belyy Krolik", where you can enjoy local cuisine.
Sights: Semenovskoe Lake Park, the Memorial to the Defenders of the Soviet Arctic during the Great Patriotic War (known as "Alyosha"), the Museum of the Atomic Icebreaker "Lenin", and the Murmansk Regional Drama Theater. These are some of the popular attractions in Murmansk.

Where is the nearest grocery store located?

There is a small store called "Lyubava" located 350 meters from the hotel, and another store called "Bristol" located 600 meters away. These are the nearest grocery stores in the vicinity.

Could you please tell me where smoking is allowed in the hotel?

In accordance with Federal Law No. 15-FZ dated February 23, 2013, "On the Protection of Health of Citizens from the Effects of Secondhand Tobacco Smoke and the Consequences of Tobacco Consumption," smoking is prohibited in all hotels and public dining areas throughout the territory of the Russian Federation. Smoking is allowed only 50 meters away from the hotel.

Where can I do laundry and dry clothes?

At your service, we have our paid laundry service, as well as self-service washing and drying machines in our self-service room, which guests can use at any time.

What to do if I forgot my belongings in the hotel?

If you have forgotten personal belongings in your hotel room, you need to immediately contact the front desk at +7(8152) 25-37-00 and leave a request. All forgotten items are stored in accordance with the Rules (for guest retrieval within 6 months).

Are there kettles and hairdryers in the rooms?

If a hairdryer and a kettle are not provided in the category of your room, we will provide them free of charge upon request at the hotel reception desk. Drinking water (hot and cold) is available in purifiers on each floor of the hotel.

Where can I eat?

Our café is open for breakfast and dinner.
Lunches can be ordered here: https://мурмандоставка.рф/
Nearest dining options: https://ресторан-аджика.рф/, https://кинза51.рф/.

Наше кафе

Why are there no slippers and dental kits in the room?

In rooms of category 1, slippers and dental kits are not provided according to the classification, but you can purchase them, as well as other hygiene products, at the hotel reception desk.

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